Refund policy

Returns, Exchanges & Lifetime Warranty

Canadian Cell Parts Inc. offers 30-day exchanges on all products that have not been installed or modified, and a lifetime exchange warranty for defective parts and accessories. Physical damage is not covered by the warranty.

30-Day Exchanges

All products can be exchanged within 30 days of purchase, provided they have not been installed or modified. A product does not need to be defective to qualify. For an exchange to a lower-priced item, the difference is issued as store credit. For a higher-priced item, payment of the difference is required.

Lifetime Exchange Warranty

Defective parts and accessories are covered for manufacturing and functional defects that occur under normal use, including after the 30-day exchange period. Examples include display failure, touch-function problems and other manufacturer-related faults. Please inspect and test parts before final installation whenever possible.

After inspection and approval, we will exchange the defective item for the same part in the same colour. If the replacement is out of stock or discontinued, we will provide a full refund to the original payment method or store credit.

Physical Damage Is Not Covered

The warranty does not cover physical or accidental damage, including cracked or broken screens, torn or creased flex cables, bent or crushed components, liquid damage, or damage caused by installation, misuse or improper handling.

Requesting an Exchange or Warranty Return

1. Contact order@canadiancellparts.com before sending an item back. Include your order number, product details, reason for the exchange and relevant photographs if the item is defective.
2. Download and complete the form on our RMA Returns page and include it inside the package. The same process applies to account holders and guest customers.
3. Follow our team's return instructions. If an RMA number is issued, write it on the outside of the package. Ship to the confirmed return address using a tracked service.

Keep the product's warranty sticker or company stamp intact. Returned items are inspected and tested before approval. Please include all required RMA information to avoid processing delays.

Return Shipping & Processing

Except for items damaged in the original shipment, customers are responsible for return shipping charges. Package items securely to prevent damage during transit, use a tracked service and retain your shipping receipt.

Exchanges may take 10 to 14 days to process. Where a refund is applicable, payment-provider processing times may vary.

Items Damaged During Delivery

Contact us within five days of receipt and retain the original box, packaging and contents so we can open a shipping claim. Claims may take approximately two weeks to process, and replacements will be arranged as needed.

Contact

Canadian Cell Parts Inc.
Email: order@canadiancellparts.com
Phone: 604-721-8495

This policy does not limit any rights available under applicable consumer protection laws.